Privacy Policy

Privacy Policy

This Policy describes how we collect, process, use, share and secure the personal information you provide. It also describes your choices regarding use, access, and correction of your personal information. For purposes of this Policy, personal information
shall mean any information relating to an identified or identifiable natural person.

This Policy applies only to information we collect, process and use through this website. This Policy does not apply to information that we collect through other channels, such as information that we collect offline, from other websites or from emails you send us.

Information we collect

We collect information about you to provide our services. In order for us to best provide our services to you (and to help make it feasible for us to do so), it is essential that we are able to collect and use the information as described in this Policy. This means that the data collection is largely necessary for fulfilling the relationship we have with you, and where that is not the case, we have a legitimate interest in collecting the information described below.

Information Given To Us By You

When you fill out the contact form on our website, or give us details on the phone to enquire or book our services, or if you send emails with personal details, or provide us with other personal information actively in some other way, we collect that information for processing and use in accordance with this Policy. Here are some examples of situations in which you will have the opportunity to provide personal information to us:

~ Submitting a contact/ enquiry form on our website
~ Completing any other kind of form related to one of our products or services;
~ Emailing contact details to us 
~ Contacting us via social media
~ Contacting us by telephone and giving us details verbally, either when enquiring about our services, or booking our services.

When you enquire about, or use our services, we mainly collect information that enables us to provide you with our services e.g. your name, address, telephone number and email address.

This information is only ever shared with our staff, or colleagues who are needed to provide you with our services. Your information will never be sold, or passed on to any 3rd parties outside of our service.

Information Gathered Via Social media

If you connect to the website using Facebook, Twitter, Instagram, or another social networking site, we will receive information that you authorise the Social Networking Site to share with us, which may include public profile information, birthday, current city work, school, and email address. When we receive this information, it becomes account information for purposes of your use of the website. This information also constitutes personal information and is therefore subject to this Policy. Any information that we collect from your Social Networking Site account may depend on the privacy settings you have set with the Social Networking Site, so please consult the Social Networking Site’s privacy and data practices. If you come to the Platform through a Social Networking Site, from other websites or with devices that enable third parties to collect information from or about you, such third parties receive information about you subject to their privacy policies, this is outside of our control.

Information We Collect Automatically

When you use the website, your device is automatically providing information to us. The type of information automatically provided generally includes technical information about your computer, such as your IP address or other device identifier, the type of device you use, and operating system version. This information may include usage information and statistics about your interaction with the website. That information may include the URLs of our web pages that you visited, URLs of referring and exiting pages, page views, time spent on a page, number of clicks, platform type, location data (if you have enabled access to your location on your mobile device), and other information about how you used the website.

How We Use Your Details

Details of clients, or those enquiring about our services, are used largely to provide our services to you or information about our services. 

Your details are shared with anyone who is directly involved in providing you with one of our products or services. We never pass your details to anyone outside of those who work for City Space, or some very limited 3rd party services that we use in order to provide our services.

Automatically collected data, usually collected from your use of our website, is used to help us analyse how you use our site, and in turn, make changes to our site, and services where we feel necessary. It is also used to assess how people interact with our website.

Requesting Removal Of Your Personal Details

As already outlined above, we take your privacy very seriously and any personal details that we store are only ever used in order to provide you with our services.

Your contact details are NEVER passed to anyone other than those who conduct our work or services and we will not contact you about anything, other than matters related to your party booking and our services.

In order to provide you with our services, we need to store your details on our systems. However, if at any time you wish us to erase any and/ all personal data that we have for you, we will be more than happy to do this for you at your request.

Please note that if you request this before your booking takes place, whilst we can accommodate your request to erase your data, this may make it difficult to contact you and could result in the cancel your booking. In such cases our cancellation policy would then apply and we would erase any personal data we have for you.

If you request this after a booking, then this will obviously have no effect on your booked services. However please note that should you ever wish to book our services again in the future, if we erase all your details, we would not have any information on your past booking/s. So should you ever wish to rebook with us, we would be unable to refer back to old details that we have for you, that may prove useful when wanting to book a new service.

If you wish to request that we erase all personal details that we have for you, you can do this by simply emailing: info@cityspaceuk.com

We will never spam you or pass your details on to anyone else.